An AI receptionist that keeps enquiries moving.
When you’re with a customer, driving between jobs or finished for the day, calls can go unanswered. An AI receptionist can handle routine enquiries and capture the details your team needs to follow up. We plan it around how your business answers the phone.
We confirm feasibility, scope and price in a written quote before any work begins.
Explore an example call ↓From call to next step
See how a call could be handled.
Explore three situations at a fictional photography studio. Follow the conversation and see the information a person would need next.
Illustrative text examples · no audio or live call
Your call flow is built around the answers, decisions and handoff rules you approve.
Example photography studio
A family photo session enquiry
Caller
I'd like to arrange some family photos next month. Can someone call me about the options?
AI receptionist
I can take a message for the studio. Is this an outdoor session or a studio session?
Caller
Outdoors, with two adults and two children. I'm flexible on the date.
AI receptionist
Thanks. I'll confirm your name and callback details, then pass on your request. The studio will confirm the options and availability with you.
Capture a useful enquiry without guessing availability.
These examples show a proposed workflow. No calls, bookings or messages are sent. Your phone, calendar and receiving system are checked separately before launch.
Plan my call flowWhat it does
Keep calls moving
The AI receptionist is trained on your approved business information—so it captures details, answers common questions and hands off to a person when needed.
Answers busy and missed calls
When you can't get to the phone, the AI receptionist picks up so fewer enquiries slip away.
Captures caller details
Name, reason for calling and contact details are captured and added to your CRM.
Books appointments
With agreed calendar integration, callers can book a time straight into your calendar.
Human handoff when it matters
Complex or sensitive conversations are handed to you or your team rather than forced through AI.
Is an AI receptionist right for your small business?
It can help when calls arrive while you are serving customers, on a job or away from the phone. Start with a clear task: answer approved service questions, collect a callback request or support a booking through an agreed calendar connection.
For example, a photographer could collect the requested shoot date, location and contact details. This is a planning example; availability, prices and confirmed bookings still depend on your approved information and the agreed setup.
Compare AI receptionist costs and usage to see how the worksheet separates setup, recurring charges and extra minutes; your written quote confirms the actual cost.
How we set up your AI receptionist
A clear, agreed process—no work starts until you approve the scope and quote.
Understand your calls
List your common questions, the details each caller should leave, your call hours and the person responsible for follow-up.
Configure & train
Approve the answers, decide when calls should reach the AI, and confirm the phone, CRM and calendar connections that are feasible.
Test before launch
Try an ordinary enquiry, an unknown question, an unavailable booking and an unanswered transfer. Check the receiving records as well as the spoken answers.
Launch & refine
Agree who reviews calls and updates the answers. Confirm ongoing support, usage fees and fallback arrangements in writing before launch.
Approved information and agreed scope
The AI only answers questions based on the business information you approve. Call availability, transfers, usage fees and integrations are confirmed in your written scope. We test human handoff before launch so complex conversations reach a real person.
Frequently asked questions
Related guide
AI receptionist setup checklist
Prepare approved answers, call rules, booking requirements and human handoff before launching an AI receptionist.
Read the guideSee the AI receptionist in action
Request a demo and our team will contact you to arrange a personalised walkthrough.
Request a receptionist demoGive callers a clear next step
Start with your services, opening hours and the questions customers ask most. We define what the receptionist should answer, what details it should collect and when a person needs to take over. Booking and call transfer depend on the systems and features agreed in your scope.
Test the calls that matter
Before launch, test routine enquiries, unclear requests, callers changing their mind and situations the AI should pass to your team. Confirm the fallback when a booking system or connection is unavailable.
Know what you’re paying for
Your scope should separate setup, ongoing support and usage charges. Call volume, conversation length, phone services and integrations can affect cost. We’ll assess those requirements before recommending a setup.
Questions before you start
Can it work with my existing business number?
That depends on your phone provider and forwarding setup. We check compatibility before confirming how calls will reach the AI.
Can it book appointments?
Booking can be included where your calendar or booking system supports the required connection. Availability, confirmation and duplicate-booking checks need testing.
What happens when a caller needs a person?
We agree the transfer or callback process in the call flow and test the fallback before launch.